Shipping policy

JASSORA – Shipping Policy

Thank you for shopping with JASSORA. We work with fulfillment and shipping partners to deliver your order as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, high-demand periods, or when additional order verification is required.

Estimated Delivery

For many orders, estimated delivery is approximately:

United States: 7–20 business days after processing

Other destinations: approximately 10–25 business days after processing

These are estimates only and are not guaranteed delivery dates.

Actual delivery time depends on the destination, fulfillment warehouse, shipping carrier, customs processing, weather, and other circumstances outside our reasonable control.

Multiple Shipments

JASSORA works with different fulfillment partners and warehouses. If your order contains multiple products, the items may be shipped separately and arrive on different dates.

You will not be charged additional product costs simply because an order is divided into multiple shipments.

Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact us immediately.

Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

JASSORA may not be responsible for packages delivered to an incorrect address provided by the customer.

Delayed Shipments

Shipping delays may occur because of carrier disruptions, customs inspections, weather conditions, holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us so we can review the tracking information and assist you.

Lost Packages

If tracking indicates that a package may be lost in transit, contact JASSORA and we will investigate the shipment with the carrier or fulfillment partner.

Depending on the result of the investigation, we may arrange a replacement, refund, or other appropriate resolution.

Damaged Packages

If your order arrives damaged, please keep the product and packaging and contact us promptly.

Please provide:

- Your order number

- Photos of the damaged product

- Photos of the shipping packaging

- Photos of the shipping label when available

We may also request a short video when necessary to verify the issue with our fulfillment partner.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the recipient.

Returns

Please do not return an item directly to the address shown on the shipping package.

Some products are shipped from third-party fulfillment warehouses, and the correct return location may be different.

Contact JASSORA first so we can provide the appropriate return instructions.

Contact

For shipping questions, tracking concerns, damaged items, or delivery issues, please contact:

JASSORA

Email: [JASSORA support email]