JASSORA
Returns
You may request a return within 30 days after receiving your item. To be eligible for a return, the item must be unused or unworn, in the same condition that you received it, with original tags and packaging when applicable, and with proof of purchase.
To request a return, contact us at shopwithjassora@gmail.com before sending any item back. Please include your order number and the reason for your request. If the item arrived damaged, defective, or incorrect, please include clear photos so we can assist you promptly.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or different from what you ordered. When appropriate, we will arrange a replacement, refund, or other remedy and cover return-related costs where required.
Exceptions
Where permitted by law, certain items may not be eligible for return, including perishable goods, customized or personalized items, opened hygiene or personal-care products, gift cards, and items clearly marked as final sale. These exceptions do not apply when an item is defective or when applicable law requires a remedy.
Refunds
Once an approved return is received and inspected, we will notify you of the result. If approved, the refund will be issued to the original payment method. The time for the refund to appear may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error, a defective or incorrect item, or applicable law requires otherwise.
This policy does not limit any mandatory consumer rights available under applicable laws of the Philippines.
Contact
For return or refund questions, email us at shopwithjassora@gmail.com.